Terms and Conditions

  1. All prices are shown in AUD, including consumption tax and GST.
  2. The personal information provided by the guest at the time of booking must be accurate. Any incorrect or incomplete information may result in the order being cancelled, invalidated, or even if successfully booked, the guest may be unable to travel. Such orders are non-refundable.
  3. If you do not receive a confirmation email after booking, please contact us as soon as possible to confirm your booking status. Since we cannot know that you have not received the confirmation, we expect timely communication from you. If we do not receive timely communication, we will assume you have received the tickets and that their content matches what you intended to book. Therefore, any delays, inability to change successfully booked orders, inability to travel, or similar situations caused by your failure to communicate in time are non-refundable.
  4. Please make sure to arrive at the meeting point in advance before the itinerary or departure. If the traveler does not wait at the booked departure location and time or is late, it will be considered a voluntary waiver of the booking and no refund will be issued.
  5. As a common sense practice, guests should reconfirm the final time, content, and other details with the tour provider at least one working day before departure, and on the day of departure, arrive at the departure point at least 2 hours earlier than the scheduled departure time (buffer time may be increased depending on the tour) to avoid changes caused by traffic, last-minute adjustments, or other reasons.
  6. FIT TRAVEL will only start booking after receiving the guest's related payment. Guests must arrange payment time and method as soon as possible to allow FIT TRAVEL to make early bookings and arrangements without missing opportunities.
  7. Guests are requested to carefully check the itinerary details and ensure all booked products are correct. FIT TRAVEL does not bear any costs or losses caused by your own negligence.
  8. It is recommended that travelers purchase travel insurance. For any situations caused by the travelers themselves, irresistible natural factors, or other unforeseen events, the itinerary will not be cancelled, refunded, or compensated, and FIT TRAVEL is not responsible.
  9. Travel service providers have the right to request guests they consider unreasonable or harmful to other travelers to leave the activity and bear no responsibility. Guests and accompanying travelers are responsible for all damage and losses caused by themselves and accompanying travelers.
  10. For itineraries involving self-transferred flights, ferries, buses, etc., guests need to prepare and study transfer procedures in advance and manage their time. Missing transfers and missing itineraries are not related to FIT TRAVEL.
  11. All transfer service durations represent travel time under normal driving conditions. If the travel time exceeds the estimated duration due to objective reasons, we are not responsible for losses caused by flight, train, or other transport delays. The time required to reach hotels and sightseeing locations is an approximate estimate; actual conditions depend on traffic.
  12. If the itinerary does not proceed as scheduled, the tour provider will notify the guest one week before departure for a full refund.
  13. For guests requiring a final refund, FIT TRAVEL will process the refund after the itinerary ends.
  14. For bookings paid by credit card, the handling fee is non-refundable.
  15. Cancellation & Change
    1, Packages including flights and accommodations
    After placing an order with FIT TRAVEL and successful payment, cancellations or arbitrary changes are not allowed; self-initiated cancellations or changes are non-refundable.
    2, Itineraries excluding flights and accommodations
    Cancellations or changes will be charged according to the following standards:
    14 days or more before departure (inclusive): handling fee of 25%-100% of total amount may apply.
    6-13 days before departure: handling fee of 75%-100% of total amount may apply.
    5 days or less before departure, no-show on the day, or withdrawal after itinerary starts: 100% of total amount charged, non-refundable.
    Note: FIT TRAVEL reserves the final interpretation and right to change.
    3, Application Process (How to request changes / cancellations / refunds)
    Please submit a written request (email) at least 3 working days before departure, and it must be confirmed in writing by our company to be valid.
    Contact Email: [email protected]
    If the guest does not receive written confirmation, it will be considered still in process; please contact us promptly to confirm the progress.
    Additional Notes
    All time calculations are based on the time our company receives the complete written application.
  16. Guests must provide our order number as a reference when communicating with us. If only name or phone number is provided, it may be inaccurate and only for reference; we do not guarantee the accuracy of the information exchanged.
  17. Any direct contact with suppliers such as airlines, hotels, or others to cancel bookings is invalid. All booking cancellations or changes must be done through FIT TRAVEL. If cancellations or changes are not processed through a FIT TRAVEL business consultant, no refund will be given.
  18. FIT TRAVEL reserves the right to temporarily change or cancel itineraries. Due to temporary situations or contingencies, FIT TRAVEL will make every effort to complete the original itinerary, but it may also change (no refund if the guest has referenced the itinerary), cancel itinerary content or order, and may introduce the guest to other itineraries with additional cost payable by the guest.
  19. If the itinerary is changed, FIT TRAVEL will immediately notify the guest via the provided contact method. However, if the guest does not check their phone, email, or provides incorrect contact information, any loss caused by missing the itinerary will not be refunded or compensated and is not related to FIT TRAVEL.
  20. Meals for free accompanying children are not included. If there is no seat, free children must sit on the lap of accompanying adults throughout the journey.
  21. For itineraries with suggested tour guide tips, tips are not included in the tour price. If the guide performs appropriately, guests should pay the tips according to the suggested amount.
  22. Tickets such as ferry tickets or admission tickets in travel packages may not provide services due to reasons inherent to the tickets. If a refund is issued, it will be up to 70% of the official ticket price.
  23. If guests request changes or cancellations of flight tickets due to their own reasons, they need written confirmation from FIT TRAVEL and must bear the following costs and notes: * FIT TRAVEL administrative fee $70 per person per segment * Ticketing center administrative fee approximately $20 per person per segment (subject to final confirmation) * Airline penalties and rebooking fees (subject to final airline confirmation) * Processing time depends on the airline's final notice. * For changes or cancellations, contact FIT TRAVEL at least 3 working days before departure. If processing time is insufficient and the airline refuses refund or rebooking, FIT TRAVEL is not responsible.
  24. If flights need to be changed or cancelled due to airline or other objective reasons, FIT TRAVEL has the right to request the guest to purchase other flights and pay the difference if necessary. If the guest requests a cancellation, it will be processed according to our general refund policy.
  25. After booking a flight, guests must verify their name, flight time, and other booking details on the same day. If there is any discrepancy, contact FIT TRAVEL during office hours to request changes; otherwise, it will be handled according to our general refund policy. For domestic Australian flights, confirmation must be made when the FIT TRAVEL consultant enters guest information. Once confirmed, any changes will follow the general refund policy.
  26. Domestic Australian flights do not include luggage. Some outbound flights may not include luggage. Guests must carefully confirm baggage allowance.
  27. All FIT TRAVEL standalone flight sales services are limited to the ticket itself. Other requirements, such as visas and procedures, must be confirmed and handled by the guest themselves.
  28. If the hotel is fully booked after receiving the guest's payment, FIT TRAVEL has the right to provide another hotel of the same standard, or confirm with the guest to change the hotel level and pay the difference if necessary.
  29. If you book a hotel, the fee paid is only for accommodation (including breakfast if stated). At checkout, you may need to pay additional charges such as meals, phone calls, pay TV, etc.
  30. Guests and accompanying travelers must comply with all hotel regulations.
  31. The number of people in the room (including infants and children) must not exceed the capacity specified on the website. If violated, you may be denied check-in or charged extra fees.
  32. To cover all costs during your stay, you will need to pay a deposit or use a credit card as a guarantee upon check-in.
  33. The guest's signature, email response, or payment of booking fees indicates acceptance of these booking terms.
  34. Children under 18 are not recommended to travel alone. If they do not meet the age requirements for online payment set by the itinerary company, no refund can be given.
  35. You (as the guest) authorize FIT TRAVEL to act as your agent. By authorizing FIT TRAVEL as your agent, you authorize FIT TRAVEL to book and confirm all travel itineraries, flights, and hotel accommodations with service and travel product providers on your behalf. FIT TRAVEL is not the provider of the services or travel products you requested us to book and confirm on your behalf.
  36. You (as the guest) allow FIT TRAVEL to retain the price difference (purchase price minus the amount we can negotiate with relevant service and product providers) as commission or service fees.
  37. If cancelled, we will charge a certain fee, which serves as our commission if the booking is not cancelled, as well as for handling cancellations with relevant service and product providers booked on your behalf.
  38. Certified divers (Cert Dive) can dive deeper and longer, with greater flexibility. A valid diving certification (e.g., PADI) and dive log (LOG BOOK) must be presented. If you have not dived for more than a year, you may not be allowed to dive as a certified diver.
  39. Due to government COVID-19 restrictions, bookings made after March 14, 2020, if travel plans are cancelled, are not covered under FIT TRAVEL Australia's 'lenient policy' unless the guest can prove illness due to COVID-19. Uncovered COVID-19 related situations include: transportation interruptions and cancellations; travel advisories and restrictions; health consultations and quarantines; modifications to applicable laws; and other government orders, such as evacuation orders, border closures, and shelter-in-place mandates. Cancellation policies will be handled according to standard terms. Our lenient policy is designed to protect our clients from unforeseeable events after booking. After the WHO declared COVID-19 a global pandemic, COVID-19 and its consequences are no longer considered unforeseen or unpredictable; therefore, the lenient policy no longer applies. Please read the cancellation policy terms carefully when booking. We strongly recommend all clients carefully consider the cancellation policy before booking. Guests may also check any travel insurance policy coverage for trip cancellations before booking.
  40. If you have paid a partial deposit for the itinerary:
    a, If the departure date, itinerary price, and content match our website, customer service will confirm immediately without additional notice. The deposit is non-refundable at this time. Guests must pay the remaining balance on time. If the balance is not paid on time, the itinerary will be automatically cancelled and the deposit is non-refundable.
    b, If the departure date, itinerary price, and content do not match our website, customer service will propose alternative solutions. If you do not agree, the deposit can be fully refunded.
  41. Instant Booking Terms
    1. Booking and Confirmation
    For all instant booking itinerary products, the system will immediately book and automatically confirm once payment is completed.
    If you find that the product is sold out after checking availability and successful payment, we will notify you as soon as possible during office hours. If confirmed sold out, it will be handled according to the general sold-out procedure.
    2. Confirmation Notice
    Once instant booking is successful, we will immediately send a confirmation email with the booked tickets attached.
    For non-instant booking itinerary products included in the same order, they will be processed according to the general booking procedure.
    3. Independence Statement
    Instant booking products are independent of other instant booking and non-instant booking products.
    In other words, even if other instant booking or non-instant booking products in the same order are unavailable, or other products booked separately are unavailable, as long as the instant booking product still has available spots, we will confirm your booking.
    After the booking is confirmed, any changes or cancellations will follow the standard change and cancellation procedures for regular travel products.

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