2 review for Hot Air Balloon Flight Experience in Hunter Valley
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For tour meeting point and time, please take the tour vouchers as the final confirmation. The meeting point and time in the tour info are only for reference.
Meet Up Information :
Crowne Plaza Hunter Valley at 04:30am
NOTE: FIT TRAVEL would adopt suppliers' cancellation policy. Cancellation fees, if any by the suppliers, will be charged according to the supppliers' cancellation policy ( FIT TRAVEL does not charge additional cancellation fees ).
If the prodduct can be cancelled within a period of time, please email us at least 2 business days prior to this cancellation date to cancel the product, based on the tour local time zone.
If cancellation is successful, refund would be conducted within 7-28 days.
Cancellation notification needs to be formally replied receipt by us during our office hours as acknowledgement.
Once cancellation is confirmed, you will receive your refund within 14 business days. With this specific product's cancellation policy, the suppliers reserve the right of final interpretation.
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Balloon flight experience
At first, we had to wait a little bit, but then the staff (who were really kind and knew a lot about this) told us that they were trying to find the perfect spot so that we could have the best experience for balloon flight, and it was very heartwarming. The breakfast that we had after the flight was also really good, and I recommend that you bring clothing that keeps you warm, my sister had to borrow my clothing 😂
Nathan 2 months ago
起飛當天無理取消,且堅持不肯退款
在前一天晚上成功check in後,起飛當天,我與另外2名老人一大清早起床,且乘坐熱氣球公司的專車到peterson集合地點。
在到達peterson集合地點後,我們再一步填寫了準備進行起飛的表格。
可是在乘坐另一輛熱氣球公司專車前往起飛地點途中,被熱氣球公司職員通知要取消飛行,且沒有提供任何實際或合理理由,只是不停的「Sorry guys…」。惟當天一整天沒有下雨,天朗氣清,本人至今仍摸不著頭腦到底為何要取消這活動。
本人正與客服和熱氣球公司接洽商量退款事宜。特此紀錄發生在本人且家中2名老人的不愉快事件。在此特別保留使用法律途徑追究熱氣球公司的權利。勸喻其他有意參與這活動的遊客三思。
CHENG Yu Hin 3 months ago
親愛的客人
抱歉您們沒有成功飛行.
請了解熱氣球公司是以專業儀器測量以決定當天是否適合安全飛行, 不同於我們常人肉眼感覺.
熱氣球公司明白客人期待成功飛行的心情並會盡力嘗試飛行.
由於需要以客人的安全為首要飛行條件,
最後由於當天天氣因素決定不飛行.
根據閣下的預訂,
閣下購買1位靈活票 (可退款) 熱氣球公司表示已退款.
另外3張是飛行票 (不可退款 可改期) 熱氣球公司表示隨時等候客人提供再飛行日期, 並期待能夠為您服務給您一次滿意的飛行體驗.
預祝下次成功飛行.
Sam 2 months ago