预订须知与条款

  1. 所有价格以澳币表示, 包含消费税金
  2. 客人在预订时提供的个人资料必须确保准确无误。任何不正确或不完整的资料, 都有可能导致订单被取消、失效, 又或虽已成功预订但顾客无法出行, 此类订单恕不予退款。
  3. 如果您在预订后未收到确认信, 请尽快与我们联系以确认您的预订状态。由于我们无法得知您未收到确认信, 因此希望您及时与我们沟通。如果没有得到您的及时沟通, 我们将认为您已经收到票券, 且其内容与您需要预订的相符。因此, 您未能及时与我们沟通而导致的任何延误、已成功预订的订单无法更改、无法出行或类似情况, 恕无法退款。
  4. 请务必在行程或发团前提前到达集合地点, 如果旅客未在预订的出发地点和时间等候或迟到, 将被视为自愿放弃预订专案并不获任何退款。
  5. 作为常识, 客人需要在出发前至少一个工作日与出团方再次确认最终的时间内容等等细节, 并在出团当日比原定出发时间早至少2小时以上(依据出团内容可能增加缓冲时间)到达出发点, 以避免交通, 临时更改等等原因造成的种种改变。
  6. FIT TRAVEL必须收到客人的预订相关款项后才开始预订, 故须客人尽快安排好付款时间和方式以便FIT TRAVEL 的及早预订和安排而不错过预订机会。
  7. 敬请客人务必核对旅游行程明细, 并确保所有预定的产品准确无误, FIT TRAVEL不承担任何因阁下的疏失而产生的费用及损失。
  8. 建议团友购买旅游保险。发生任何由于团友自身原因, 不可抗拒的自然因素或其他突发事件, 行程均不将获取消, 退款或赔偿, 与FIT TRAVEL无涉。
  9. 旅行服务供应商有权要求他们认为无理或损害其他旅客利益的客人退出活动, 并不承担任何责任。客人与同行旅客须对您及同行旅客造成的所有破坏损失负责。
  10. 对自行中转接驳机票, 轮船, 巴士等的行程, 客人需提前自行作好准备及研究中转流程并把握时间, 未能及时中转接驳而错过行程与FIT TRAVEL无涉。
  11. 所有转车服务持续时间均代表正常驾驶条件下的行驶时间。若行驶时间由于客观原因超出本身预估, 我们对因航班, 火车或其他运输线路造成的延误损失概不负责。到达旅馆和观光游览所需的时间都是粗略估算的, 实际情形将取决于交通状况。
  12. 出团方如果行程日期没有成行, 会于客人出发前一周通知, 可作全额退费.
  13. 对于需要最后退款的客人, FIT TRAVEL 会在行程结束后退款。
  14. 以信用卡付款的预订, 退款时手续费不获退还。
  15. 取消与更改条款 | Cancellation & Change
    1, 含机票与住宿之套装
    于 FIT TRAVEL 下单并成功付款后，不得取消或随意更改；若自行取消或更改，恕不退费。
    2, 不含机票与住宿之行程
    取消或更改将依下列标准收取手续费:
    出发日前 14 天(含)以前:可能收取全额 25%-100% 之手续费。
    出发日前 6-13 天:可能收取全额 75%-100% 之手续费。
    出发日前 5 天(含)以内、当日不参加或行程开始后退出:收取全额 100%，不予退款。
    备注 / Note:FIT TRAVEL 保留最终解释权与更改权。
    3, 申请流程(How to request changes / cancellations / refunds)
    请至少于出发前 3 个工作天，以书面方式(电邮)提出申请，并须收到本公司之书面确认方为有效。
    联系电邮 / Contact Email: [email protected]
    若客人未收到书面确认，则视为仍在处理中；请尽快与我们联系以确认进度。
    补充说明(Additional Notes)
    所有时间之计算，以本公司收到完整书面申请之时间点为准。
  16. 客人与我们交流时需提供我们的订单编号作为参考。若仅提供姓名或电话, 可能会因不准确而仅供参考, 我们不保证交流信息的准确性。
  17. 任何直接与供应商如航空公司, 酒店或其他联系取消预订专案是无效的, 任何预订取消或更改均须通过FIT TRAVEL 进行取消或更改。如果预订的取消或更改没有通过FIT TRAVEL 的业务顾问, 则将不获任何退款。
  18. FIT TRAVEL 保留行程临时更改及取消的解释权, 由于临时情况或变故, FIT TRAVEL 会尽力完成故有行程, 但也可能更改(如客人已参考行程, 不予退款), 取消行程内容及次序, 并可能介绍客人参加其他行程并需客人补差价。
  19. 行程如有更改, FIT TRAVEL 会马上用客人提供的联系方式通知联络客人。但由于客人自身不及时查看手机, 电邮或提供错误的联系方式等原因没有得到及时通知而造成错过行程等损失均不将获取消, 退款或赔偿, 并与FIT TRAVEL 无涉。
  20. 不包含免费同行儿童的餐饮费。如果没有座位, 免费儿童必须全程坐在同行成人的膝盖上。
  21. 对于有建议导游服务小费的行程, 小费不包括在团费中。如果导游在服务过程中没有不当, 客人需按照小费的额度要求付给导游。
  22. 旅游套餐中的船票, 门票等由于船票, 门票其自身原因无法提供服务, 如有退款, 最多以船票, 门票等官方正价的七折退回。
  23. 如果客人由于自己本身的原因提出更改或取消机票的请求, 需要与 FIT TRAVEL 书面确认请求, 并需承担以下费用及注意以下事项: * FIT TRAVEL 行政处理费用$70一位一程 * 票务中心行政处理费用大致$20一位一程(以最后确认为准) * 航空公司罚金及补仓费(以航空公司最后确认为准) * 需要处理的时间以航空公司最后通知为准。 * 更改或取消机票请于出发日期前至少3个工作日与FIT TRAVEL取得联系, 若因作业时间不充足, 航空公司拒绝退票或改签, FIT TRAVEL 概不负责。
  24. 如果由于航空公司或其他客观原因需要更改或取消航班, FIT TRAVEL将有权请客人购买其他航班并且在需要时补交相应差价。如果客人要求取消预订, 则按我们一般的退款条款处理。
  25. 客人在预订机票后需当天核对姓名, 机票时间等等各项预订的细节, 如有出入, 需马上当天在FIT TRAVEL 的办公时间内与FIT TRAVEL 联系并通知更改, 过期则按我们一般的退款条款处理。客人预订澳洲境内机票则需在FIT TRAVEL 业务顾问输入客人资料时作确认, 境内机票一旦确认, 如有任何改动则需则按我们一般的退款条款处理。
  26. 澳洲境内机票不包括行李, 出境机票有少部分不包括行李。客人需认真确认行李额度。
  27. FIT TRAVEL 所有单纯机票的售卖服务只停留在机票本身, 机票以外比如需要何种签证, 如何办理等等需客人自行确认及办理。
  28. 在收到客人的付款后如果酒店被订满, FIT TRAVEL将有权提供另一替代的相同标准的酒店, 或与客人确认更改酒店级别并在需要时补交相应差价。
  29. 如果您预定了酒店, 您所支付的费用只是住宿费用(如果有说明, 包括早餐)。退房时您还需要支付其他额外费用如餐饮费、电话费、付费电视计费等等。
  30. 客人及同行旅客必须遵守酒店所设立的所有规定。
  31. 房内人数(包括婴儿和儿童)不得超过该房间在网站上规定的人数。如有违反, 您将被拒绝入住或被收取额外费用。
  32. 为了涵盖您在居住期间的所有费用, 您在入住酒店时将需支付押金或以信用卡作为保证。
  33. 客人签名或电邮回复同义或交付预订款项任何一项都表示同义此预订条款。
  34. 18岁以下儿童不建议单独出发, 若达不到行程公司的年龄限制网上付款, 本公司将无法退款。
  35. 您(作为客人)委托(FIT TRAVEL)担任您的代理人。FIT TRAVEL经您授权作为您的代理人, 这意味着您授权FIT TRAVEL代表您与服务和旅游产品的供应商为您(作为客人)预订和确认所有的旅游行程、航班、酒店住宿。FIT TRAVEL不是您要求我们代表您预订和确认的服务和旅游产品的供应商。
  36. 您(作为客人)允许我们(FIT TRAVEL)保留差价(是购买价格减去我们可以与相关服务和产品供应商协商的金额的差价)作为佣金或服务费用。
  37. 如果取消, 我们将收取一定的费用, 此费用作如果预订未被取消时我们佣金, 以及我们代表您预订的相关服务和产品供应商处理取消工作的费用。
  38. 持有潜水证的潜水员(Cert Dive)可以深入且更长时间地进行深潜, 并且具有更大的弹性。需要出示有效的潜水牌(如PADI)和潜水日志(LOG BOOK)。如果你已经有超过一年没有潜水, 可能就不能以潜水证持有者的身份进行潜水。
  39. 由于政府对COVID-19的限制, 在2020年3月14日之后的预订, 如旅行计划被取消, 将不包含在FIT TRAVEL Australia 的“宽松政策之内”, 除非客人证明目前因COVID-19病倒。未涵盖的与COVID-19相关的情况包括:运输中断和取消；旅行咨询和限制；健康咨询和隔离；修改适用法律；以及其他政府命令, 例如疏散命令, 边界关闭和就地避难所。取消政策将会按照一般的条款处理。我们的宽松政策旨在保护我们的客户免受预订后出现的不可预见的情况的影响。在世界卫生组织宣布COVID-19为全球大流行之后, 由于COVID-19及其后果不再是不可预见的或无法预料的, ​​因此, 不再适用宽松政策。请在预订时请仔细阅读取消政策的条款和条件, 我们强烈建议所有客户在进行预订时认真考虑取消政策。客人也可以在预订前检查任何旅行保险政策是否为您取消旅行取消提供承保。
  40. 如果阁下付了行程的部分定金, 则:
    a, 如果出发日期, 行程价格及内容均跟我方网上符合, 客服同事会马上确认 不作另行通知. 订金此时不作任何退款. 并且客人需按时交付余额。如未能按时交付余额, 行程将自动取消并且定金不获退款。
    b, 如果出发日期, 行程价格及内容跟我方网上不符合, 客服同事会向阁下提出所以替代方案, 如阁下不同意, 订金可全退.
  41. 即时预订条款 | Instant Booking Terms
    1. 预订与确认
    所有即时预订的行程产品，在您完成付款后，系统会立即进行预订并自动确认。
    若您在查询库存并付款成功后发现该产品已售罄，我们会在办公时间第一时间通知您，如果最终确定售罄，会按照一般行程产品售罄的处理流程办理。
    2. 确认通知
    即时预订一旦成功，我们会立即发送确认邮件，并附上预订成功的票券。
    对于同一订单中包含的非即时预订行程产品，将依照一般预订流程进行处理。
    3. 独立性说明
    即时预订的行程产品与其他即时预订及非即时预订的行程产品互不影响。
    换言之，即便您在同一订单中包含其他即时预订或非即时预订的行程产品出现无位情况，或是另行下单的其他行程产品无位，只要该即时预订的行程产品仍有余位，我们都会为您确认预订。
    预订成功后，如需更改或取消，将依照一般行程产品的更改与取消流程处理。
  1. All prices are shown in AUD, including consumption tax and GST.
  2. The personal information provided by the guest at the time of booking must be accurate. Any incorrect or incomplete information may result in the order being cancelled, invalidated, or even if successfully booked, the guest may be unable to travel. Such orders are non-refundable.
  3. If you do not receive a confirmation email after booking, please contact us as soon as possible to confirm your booking status. Since we cannot know that you have not received the confirmation, we expect timely communication from you. If we do not receive timely communication, we will assume you have received the tickets and that their content matches what you intended to book. Therefore, any delays, inability to change successfully booked orders, inability to travel, or similar situations caused by your failure to communicate in time are non-refundable.
  4. Please make sure to arrive at the meeting point in advance before the itinerary or departure. If the traveler does not wait at the booked departure location and time or is late, it will be considered a voluntary waiver of the booking and no refund will be issued.
  5. As a common sense practice, guests should reconfirm the final time, content, and other details with the tour provider at least one working day before departure, and on the day of departure, arrive at the departure point at least 2 hours earlier than the scheduled departure time (buffer time may be increased depending on the tour) to avoid changes caused by traffic, last-minute adjustments, or other reasons.
  6. FIT TRAVEL will only start booking after receiving the guest's related payment. Guests must arrange payment time and method as soon as possible to allow FIT TRAVEL to make early bookings and arrangements without missing opportunities.
  7. Guests are requested to carefully check the itinerary details and ensure all booked products are correct. FIT TRAVEL does not bear any costs or losses caused by your own negligence.
  8. It is recommended that travelers purchase travel insurance. For any situations caused by the travelers themselves, irresistible natural factors, or other unforeseen events, the itinerary will not be cancelled, refunded, or compensated, and FIT TRAVEL is not responsible.
  9. Travel service providers have the right to request guests they consider unreasonable or harmful to other travelers to leave the activity and bear no responsibility. Guests and accompanying travelers are responsible for all damage and losses caused by themselves and accompanying travelers.
  10. For itineraries involving self-transferred flights, ferries, buses, etc., guests need to prepare and study transfer procedures in advance and manage their time. Missing transfers and missing itineraries are not related to FIT TRAVEL.
  11. All transfer service durations represent travel time under normal driving conditions. If the travel time exceeds the estimated duration due to objective reasons, we are not responsible for losses caused by flight, train, or other transport delays. The time required to reach hotels and sightseeing locations is an approximate estimate; actual conditions depend on traffic.
  12. If the itinerary does not proceed as scheduled, the tour provider will notify the guest one week before departure for a full refund.
  13. For guests requiring a final refund, FIT TRAVEL will process the refund after the itinerary ends.
  14. For bookings paid by credit card, the handling fee is non-refundable.
  15. Cancellation & Change
    1, Packages including flights and accommodations
    After placing an order with FIT TRAVEL and successful payment, cancellations or arbitrary changes are not allowed; self-initiated cancellations or changes are non-refundable.
    2, Itineraries excluding flights and accommodations
    Cancellations or changes will be charged according to the following standards:
    14 days or more before departure (inclusive): handling fee of 25%-100% of total amount may apply.
    6-13 days before departure: handling fee of 75%-100% of total amount may apply.
    5 days or less before departure, no-show on the day, or withdrawal after itinerary starts: 100% of total amount charged, non-refundable.
    Note: FIT TRAVEL reserves the final interpretation and right to change.
    3, Application Process (How to request changes / cancellations / refunds)
    Please submit a written request (email) at least 3 working days before departure, and it must be confirmed in writing by our company to be valid.
    Contact Email: [email protected]
    If the guest does not receive written confirmation, it will be considered still in process; please contact us promptly to confirm the progress.
    Additional Notes
    All time calculations are based on the time our company receives the complete written application.
  16. Guests must provide our order number as a reference when communicating with us. If only name or phone number is provided, it may be inaccurate and only for reference; we do not guarantee the accuracy of the information exchanged.
  17. Any direct contact with suppliers such as airlines, hotels, or others to cancel bookings is invalid. All booking cancellations or changes must be done through FIT TRAVEL. If cancellations or changes are not processed through a FIT TRAVEL business consultant, no refund will be given.
  18. FIT TRAVEL reserves the right to temporarily change or cancel itineraries. Due to temporary situations or contingencies, FIT TRAVEL will make every effort to complete the original itinerary, but it may also change (no refund if the guest has referenced the itinerary), cancel itinerary content or order, and may introduce the guest to other itineraries with additional cost payable by the guest.
  19. If the itinerary is changed, FIT TRAVEL will immediately notify the guest via the provided contact method. However, if the guest does not check their phone, email, or provides incorrect contact information, any loss caused by missing the itinerary will not be refunded or compensated and is not related to FIT TRAVEL.
  20. Meals for free accompanying children are not included. If there is no seat, free children must sit on the lap of accompanying adults throughout the journey.
  21. For itineraries with suggested tour guide tips, tips are not included in the tour price. If the guide performs appropriately, guests should pay the tips according to the suggested amount.
  22. Tickets such as ferry tickets or admission tickets in travel packages may not provide services due to reasons inherent to the tickets. If a refund is issued, it will be up to 70% of the official ticket price.
  23. If guests request changes or cancellations of flight tickets due to their own reasons, they need written confirmation from FIT TRAVEL and must bear the following costs and notes: * FIT TRAVEL administrative fee $70 per person per segment * Ticketing center administrative fee approximately $20 per person per segment (subject to final confirmation) * Airline penalties and rebooking fees (subject to final airline confirmation) * Processing time depends on the airline's final notice. * For changes or cancellations, contact FIT TRAVEL at least 3 working days before departure. If processing time is insufficient and the airline refuses refund or rebooking, FIT TRAVEL is not responsible.
  24. If flights need to be changed or cancelled due to airline or other objective reasons, FIT TRAVEL has the right to request the guest to purchase other flights and pay the difference if necessary. If the guest requests a cancellation, it will be processed according to our general refund policy.
  25. After booking a flight, guests must verify their name, flight time, and other booking details on the same day. If there is any discrepancy, contact FIT TRAVEL during office hours to request changes; otherwise, it will be handled according to our general refund policy. For domestic Australian flights, confirmation must be made when the FIT TRAVEL consultant enters guest information. Once confirmed, any changes will follow the general refund policy.
  26. Domestic Australian flights do not include luggage. Some outbound flights may not include luggage. Guests must carefully confirm baggage allowance.
  27. All FIT TRAVEL standalone flight sales services are limited to the ticket itself. Other requirements, such as visas and procedures, must be confirmed and handled by the guest themselves.
  28. If the hotel is fully booked after receiving the guest's payment, FIT TRAVEL has the right to provide another hotel of the same standard, or confirm with the guest to change the hotel level and pay the difference if necessary.
  29. If you book a hotel, the fee paid is only for accommodation (including breakfast if stated). At checkout, you may need to pay additional charges such as meals, phone calls, pay TV, etc.
  30. Guests and accompanying travelers must comply with all hotel regulations.
  31. The number of people in the room (including infants and children) must not exceed the capacity specified on the website. If violated, you may be denied check-in or charged extra fees.
  32. To cover all costs during your stay, you will need to pay a deposit or use a credit card as a guarantee upon check-in.
  33. The guest's signature, email response, or payment of booking fees indicates acceptance of these booking terms.
  34. Children under 18 are not recommended to travel alone. If they do not meet the age requirements for online payment set by the itinerary company, no refund can be given.
  35. You (as the guest) authorize FIT TRAVEL to act as your agent. By authorizing FIT TRAVEL as your agent, you authorize FIT TRAVEL to book and confirm all travel itineraries, flights, and hotel accommodations with service and travel product providers on your behalf. FIT TRAVEL is not the provider of the services or travel products you requested us to book and confirm on your behalf.
  36. You (as the guest) allow FIT TRAVEL to retain the price difference (purchase price minus the amount we can negotiate with relevant service and product providers) as commission or service fees.
  37. If cancelled, we will charge a certain fee, which serves as our commission if the booking is not cancelled, as well as for handling cancellations with relevant service and product providers booked on your behalf.
  38. Certified divers (Cert Dive) can dive deeper and longer, with greater flexibility. A valid diving certification (e.g., PADI) and dive log (LOG BOOK) must be presented. If you have not dived for more than a year, you may not be allowed to dive as a certified diver.
  39. Due to government COVID-19 restrictions, bookings made after March 14, 2020, if travel plans are cancelled, are not covered under FIT TRAVEL Australia's 'lenient policy' unless the guest can prove illness due to COVID-19. Uncovered COVID-19 related situations include: transportation interruptions and cancellations; travel advisories and restrictions; health consultations and quarantines; modifications to applicable laws; and other government orders, such as evacuation orders, border closures, and shelter-in-place mandates. Cancellation policies will be handled according to standard terms. Our lenient policy is designed to protect our clients from unforeseeable events after booking. After the WHO declared COVID-19 a global pandemic, COVID-19 and its consequences are no longer considered unforeseen or unpredictable; therefore, the lenient policy no longer applies. Please read the cancellation policy terms carefully when booking. We strongly recommend all clients carefully consider the cancellation policy before booking. Guests may also check any travel insurance policy coverage for trip cancellations before booking.
  40. If you have paid a partial deposit for the itinerary:
    a, If the departure date, itinerary price, and content match our website, customer service will confirm immediately without additional notice. The deposit is non-refundable at this time. Guests must pay the remaining balance on time. If the balance is not paid on time, the itinerary will be automatically cancelled and the deposit is non-refundable.
    b, If the departure date, itinerary price, and content do not match our website, customer service will propose alternative solutions. If you do not agree, the deposit can be fully refunded.
  41. Instant Booking Terms
    1. Booking and Confirmation
    For all instant booking itinerary products, the system will immediately book and automatically confirm once payment is completed.
    If you find that the product is sold out after checking availability and successful payment, we will notify you as soon as possible during office hours. If confirmed sold out, it will be handled according to the general sold-out procedure.
    2. Confirmation Notice
    Once instant booking is successful, we will immediately send a confirmation email with the booked tickets attached.
    For non-instant booking itinerary products included in the same order, they will be processed according to the general booking procedure.
    3. Independence Statement
    Instant booking products are independent of other instant booking and non-instant booking products.
    In other words, even if other instant booking or non-instant booking products in the same order are unavailable, or other products booked separately are unavailable, as long as the instant booking product still has available spots, we will confirm your booking.
    After the booking is confirmed, any changes or cancellations will follow the standard change and cancellation procedures for regular travel products.

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