All prices are in Australian Dollars (AUD) (including GST).
Please make sure that all information given is correct and precise. Please be aware that any incorrect or incomplete in- formation could lead to the cancellation or invalidation of your order. No refund would be applicable in this case. Ensure all information provided is correct and precise, where any incorrect or incomplete provision of information could lead to cancellation or invalidation of your order. No refund will be applicable.
Please make sure to present yourself to the meeting place on the scheduled time. Anyone who could not make it to the meeting place on time will be considered as leaving the group at their own will with no refund. Ensure to meet all tour schedule time, if one, partial or all members could not make it to the designated meeting place, their participation will be considered void. No refunds will be applicable.
- FIT TRAVEL必須收到客人的預訂相關款項後才開始預訂，故須客人儘快安排好付款時間和方式以便FIT TRAVEL 的及早預訂和安排而不錯過預訂機會。
FIT Travel will not process your order until we receive the payment with the correct amount from you. In this case, we advise you to arrange your payment schedule and method at your earliest convenience for us to make the booking and to facilitate your travel. Orders will not be processed unless all payments with the correct amount have been received by FIT Travel. Please be advised to organise your payment schedule and method at your earliest convenience for FIT Travel to facilitate your travel.
- 敬請客人務必核對旅遊行程明細，並確保所有預定的產品准確無誤，FIT TRAVEL不承擔任何因閣下的疏失而產生的費用及損失。
Please make sure all details in your travel itinerary are correct. FIT Travel will not be responsible for any extra (additional) fare or loss caused by the negligence of the client.
- 建議團友購買旅遊保險。發生任何由於團友自身原因，不可抗拒的自然因素或其他突發事件，行程均不將獲取消，退款或賠償，與FIT TRAVEL無涉。
Travel insurances are strongly recommended. FIT Travel will not refund or compensate for any consequences caused by clients’ personal reasons, irresistible natural forces and other unexpected occurrences.
Our local operators reserve the right to request those clients who do not properly behave or who has posed a threat to any other travellers during the trip to leave the travel group. No refund would be applicable in this case.
- 對自行中轉接駁機票，輪船，巴士等的行程，客人需提前自行作好準備及研究中轉流程並把握時間，未能及時中轉接駁而錯過行程與FIT TRAVEL無涉。
Clients shall get themselves prepared for transits in between flights, ferries and buses when no tour guide is assigned for the trip. FIT Travel will not help those who could not make it to their next destination at their own responsibility. Clients shall only organise their own transits between flights, ferries and buses when no tour guide is assigned for the trip. FIT Travel will not be responsible for customers who cannot make it to their next destination due to their own transit issues.
All travelling time is estimated based on normal driving and traffic conditions, which highly depend on actual traffic conditions. FIT Travel will not compensate for delays of flight, train schedule and any other transportation incidents.
- 行程日期如沒有成行, 會於客人出發前一週通知, 可作全額退費. If the itinerary date does not take place, the guest will be notified one week before departure, and a full refund can be made.
- 對於需要最後退款的客人，FIT TRAVEL 會在行程結束後退款。
Those clients who need a refund for any of their cancelled or modified tours, FIT Travel will process all refunds after the trip.
Credit card surcharge will not be refunded under any circumstances.
Once confirmed, tour packages including air tickets and accommodation will not be able to be cancelled or rebooked at your free will. No refund would be applicable in this case. Tours without air tickets or accommodation but special conditions may not be cancelled or rebooked, either , but for those without special conditions, refunds are based on the following rules:* 旅遊日前10天以前取消並辦理退款者，收取全額之25%至100%手續費。
* 10 days before departure: 25%-100% cancellation fee of the full price may apply;* 旅遊日前10天以內(5天以前)取消並辦理退款者，收取全額之75%至100% 手續費。
* 6-9 days before departure: 75%-100% cancellation fee of the full price may apply;* 旅遊日前5天以內取消，或於旅遊開始日或開始後不參加者，收取全額之100%手續費，沒有退款。
* 5 days before departure: 100% cancellation fee of the full price applies. No refund available.
Deposit charged for booking of the tour will not be refunded to the client once the trip has been confirmed. The tour will also be cancelled automatically with no refund applicable if the client does not pay for the rest of the price of the tour on time.
- 任何直接與供應商如航空公司，酒店或其他聯繫取消預訂專案是無效的，任何預訂取消或更改均須通過FIT TRAVEL 進行取消或更改。如果預訂的取消或更改沒有通過FIT TRAVEL 的業務顧問，則將不獲任何退款。
All refund or variation requests of the original tour package shall be processed through FIT Travel. Those requests via operators such as airlines and hotels will not be considered as effective, and no refund will be applicable.
- FIT TRAVEL 保留行程臨時更改及取消的解釋權，由於臨時情況或變故，FIT TRAVEL 會盡力完成故有行程，但也可能更改，取消行程內容及次序，並可能介紹客人參加其他行程並需客人補差價。
FIT Travel reserve the right to explain the tours changed or cancelled at short notice. Although FIT Travel has the responsibility to spend every effort completing the original tour plan, variation or cancellation of the tour may still occur, in which case FIT Travel will recommend other tours as substitution for the clients. Possible price difference will be charged.
- 行程如有更改，FIT TRAVEL 會馬上用客人提供的聯絡方式通知聯絡客人。但由於客人自身不及時查看手機，電郵或提供錯誤的聯絡方式等原因沒有得到及時通知而造成錯過行程等損失均不將獲取消，退款或賠償，並與FIT TRAVEL 無涉。
FIT Travel has the responsibility to contact the client via the contact details provided once the tour itinerary needs to be changed. However, FIT Travel will not process a refund or any compensation for any loss caused by clients not responding to the messages, phone calls and emails, or caused by wrong contact details filled in by the clients themselves.
Children travelling with adults on free fare will not be provided with meals. The child (usually under 4-year-old) shall sit on the accompanying adult’s lap if there is no seat available on the airplane.
For tours with tips not including in the tour package price, clients shall tip the tour guide with the proper amount as long as the tour guide does not behave improperly.
Tours include attraction entry tickets, ferry tickets, bus tickets, etc., if under circumstances where the specific attraction cannot be provided, where refund is applicable these tickets will only be available refunded at 30% of the retail price.
- 如果客人由於自己本身的原因提出更改或取消機票的請求，需要與 FIT TRAVEL 書面確認請求，並需承擔以下費用及注意以下事項:
Clients who are willing to cancel or change their flight, shall submit a request of cancellation or variation in written format to FIT Travel. Fees listed below will be charged:* FIT TRAVEL 行政處理費用$70一位一程
Surcharge from FIT Travel at $70 per person per trip
Surcharge form ticketing centre at $20 per person per trip (needs to confirm with the ticketing centre)
Fine from Airline Company and complement cabin fee (needs to confirm with the airline company)
Processing time of cancellation and refund depends on the notice from airline
* 更改或取消機票請於出發日期前至少3個工作日與FIT TRAVEL取得聯繫，若因作業時間不充足，航空公司拒絕退票或改簽，FIT TRAVEL 概不負責。
Any request for refund or cancellation must be notified at least 3 working days before flight departure. FIT travel will not be responsible for any refund/date change application sent within 3 working days resulting delays to the refund/change process or leading to no refund/ change at all.
- 如果由於航空公司或其他客觀原因需要更改或取消航班，FIT TRAVEL將有權請客人購買其他航班並且在需要時補交相應差價。如果客人要求取消預訂，則按第20點條款處理。
FIT Travel reserves the right to ask the client to purchase other flights when the airline has to change or cancel their original flight for any unexpected reasons, and price difference will be charged. If the client wishes to cancel the booking, please refer to clause 20 .
- 客人在預訂機票後需當天核對姓名，機票時間等等各項預訂的細節，如有出入，需馬上當天在FIT TRAVEL 的辦公時間內與FIT TRAVEL 聯繫並通知更改。過期則按第20點條款處理，客人預訂澳洲境內機票則需在FIT TRAVEL 業務顧問輸入客人資料時作確認，境內機票一旦確認，如有任何改動則需按第20點條款處理。
Clients shall check their names, flight schedule and any other details of the booking the day when the booking is made. Clients shall contact FIT Travel to make corrections once any incorrect information is identified on the itinerary. Please refer to clause 20 if clients could not contact FIT Travel on time. Details of domestic flights shall be checked with FIT consultant when making the booking. Please refer to clause 20 if the client wished to change the flight details once the booking has been confirmed.
Domestic flights and some international flights do not allocate checked baggage. Clients shall confirm checked baggage quota with FIT consultants carefully when making any booking.
- FIT TRAVEL 所有單純機票的售賣服務只停留在機票本身，機票以外比如需要何種簽證，如何辦理等等需客人自行確認及辦理。
FIT Travel is responsible for the selling of air tickets only, anything other than the air tickets such as visa application will need to be taken care of by the clients themselves.
- 在收到客人的付款後如果酒店被訂滿，FIT TRAVEL將有權提供另一替代的相同標准的酒店，或與客人確認更改酒店級別並在需要時補交相應差價。
FIT Travel will provide a substitution with same or similar standard if the hotel has been fully booked after clients making the payment. FIT Travel will inform the client of the change of the hotel and price difference if applicable.
Hotel fare includes only the accommodation (buffet break- fast available if indicated). Any other expenses such as meals, telephone bills, pay TV bills, etc. will be charged with the client at check-out.
Clients and any accompanying guests will have to follow all the policies and rules of the hotel.
Number of persons staying in one room (including children and infants) shall not exceed the limit of hotel standard, or you will be rejected when checking in or charged an extra cost.
Deposit or credit card guarantee will be requested at check-in to cover all the expenses during stay.
The Client accepts these terms and conditions by either of:
1.signing the terms and conditions or; 2.email reply to agree; 3.make payments.
Children under 18 years of age must be accompanied by an adult. FIT Travel can not refund if they child under 18 years purchase tour online.
- 您(作為客人)委託(FIT TRAVEL)擔任您的代理人。FIT TRAVEL經您授權作為您的代理人，這意味著您授權FIT TRAVEL代表您與服務和旅遊產品的供應商為您(作為客人)預訂和確認所有的旅遊行程、航班、酒店住宿。FIT TRAVEL不是您要求我們代表您預訂和確認的服務和旅遊產品的供應商。
You (the client) appoint us (FIT TRAVEL) to act as your agent. FIT TRAVEL is authorised by you to act as your agent, which means you authorise FIT TRAVEL to book and confirm all tours, flights, accommodations on your behalf with the services and tour product suppliers for you (the client). FIT TRAVEL is not the supplier of the services and tour products that you request us to book and confirm on your behalf.
- 您(作為客人)允許我們(FIT TRAVEL)保留差價(是購買價格減去我們可以與相關服務和產品供應商協商的金額的差價)作為傭金或服務費用。
You (“the client”) allow us (FIT TRAVEL) to retain, as our commission or fee, the difference between the purchase price and the amount we can negotiate with the relevant service and product suppliers.
In case of any cancellation, the fee that we charge will not exceed the sum of our commission or fee (being the amount we would have received if the booking was not cancelled) and the costs we incur on your behalf as determined by the service and product suppliers in processing the cancellation.
- 由於政府對COVID-19的限制，在2020年3月14日之後的預訂，如旅行計劃被取消，將不包含在FIT TRAVEL Australia 的“寬鬆政策之內”，除非客人證明目前因COVID-19病倒。未涵蓋的與COVID-19相關的情況包括：運輸中斷和取消；旅行諮詢和限制；健康諮詢和隔離；修改適用法律；以及其他政府命令，例如疏散命令，邊界關閉和就地避難所。取消政策將會按照一般的條款處理。我們的寬鬆政策旨在保護我們的客戶免受預訂後出現的不可預見的情況的影響。在世界衛生組織宣布COVID-19為全球大流行之後，由於COVID-19及其後果不再是不可預見的或無法預料的，因此，不再適用寬鬆政策。請在預訂時請仔細閱讀取消政策的條款和條件, 我們強烈建議所有客戶在進行預訂時認真考慮取消政策。客人也可以在預訂前檢查任何旅行保險政策是否為您取消旅行取消提供承保。
Travel bookings cancelled due to government restrictions of COVID-19
[Reservations made after 14 March 2020]
Reservations from FIT TRAVEL Australia Pty Ltd made after 14 March 2020 will not be covered under our extenuating circumstances policy, except where the guest is currently sick with COVID-19. COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures and shelter-in-place requirements. The cancellation policy will apply as usual. Our extenuating circumstances policy is intended to protect our customers from unforeseen circumstances that arise after booking. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review the term and condition for cancellation policy when booking. We strongly urge all customers to carefully consider the cancellation policy on any reservation they make. Customers could also check whether you are covered for travel cancellations under any travel insurance policy before booking.