預訂須知與條款

  1. 所有價格以澳幣表示, 包含消費稅金
  2. 客人在預訂時提供的個人資料必須確保準確無誤。任何不正確或不完整的資料, 都有可能導致訂單被取消、失效, 又或雖已成功預訂但顧客無法出行, 此類訂單恕不予退款。
  3. 如果您在預訂後未收到確認信, 請儘快與我們聯繫以確認您的預訂狀態。由於我們無法得知您未收到確認信, 因此希望您及時與我們溝通。如果沒有得到您的及時溝通, 我們將認為您已經收到票券, 且其內容與您需要預訂的相符。因此, 您未能及時與我們溝通而導致的任何延誤、已成功預訂的訂單無法更改、無法出行或類似情況, 恕無法退款。
  4. 請務必在行程或發團前提前到達集合地點, 如果旅客未在預訂的出發地點和時間等候或遲到, 將被視為自願放棄預訂專案並不獲任何退款。
  5. 作為常識, 客人需要在出發前至少一個工作日與出團方再次確認最終的時間內容等等細節, 並在出團當日比原定出發時間早至少2小時以上(依據出團內容可能增加緩沖時間)到達出發點, 以避免交通, 臨時更改等等原因造成的種種改變。
  6. FIT TRAVEL必須收到客人的預訂相關款項後才開始預訂, 故須客人儘快安排好付款時間和方式以便FIT TRAVEL 的及早預訂和安排而不錯過預訂機會。
  7. 敬請客人務必核對旅遊行程明細, 並確保所有預定的產品準確無誤, FIT TRAVEL不承擔任何因閣下的疏失而產生的費用及損失。
  8. 建議團友購買旅遊保險。發生任何由於團友自身原因, 不可抗拒的自然因素或其他突發事件, 行程均不將獲取消, 退款或賠償, 與FIT TRAVEL無涉。
  9. 旅行服務供應商有權要求他們認為無理或損害其他旅客利益的客人退出活動, 並不承擔任何責任。客人與同行旅客須對您及同行旅客造成的所有破壞損失負責。
  10. 對自行中轉接駁機票, 輪船, 巴士等的行程, 客人需提前自行作好準備及研究中轉流程並把握時間, 未能及時中轉接駁而錯過行程與FIT TRAVEL無涉。
  11. 所有轉車服務持續時間均代表正常駕駛條件下的行駛時間。若行駛時間由於客觀原因超出本身預估, 我們對因航班, 火車或其他運輸線路造成的延誤損失概不負責。到達旅館和觀光遊覽所需的時間都是粗略估算的, 實際情形將取決於交通狀況。
  12. 出團方如果行程日期沒有成行, 會於客人出發前一週通知, 可作全額退費.
  13. 對於需要最後退款的客人, FIT TRAVEL 會在行程結束後退款。
  14. 以信用卡付款的預訂, 退款時手續費不獲退還。
  15. 取消與更改條款 | Cancellation & Change
    1, 含機票與住宿之套裝
    於 FIT TRAVEL 下單並成功付款後，不得取消或隨意更改；若自行取消或更改，恕不退費。
    2, 不含機票與住宿之行程
    取消或更改將依下列標準收取手續費:
    出發日前 14 天(含)以前:可能收取全額 25%-100% 之手續費。
    出發日前 6-13 天:可能收取全額 75%-100% 之手續費。
    出發日前 5 天(含)以內、當日不參加或行程開始後退出:收取全額 100%，不予退款。
    備註 / Note:FIT TRAVEL 保留最終解釋權與更改權。
    3, 申請流程(How to request changes / cancellations / refunds)
    請至少於出發前 3 個工作天，以書面方式(電郵)提出申請，並須收到本公司之書面確認方為有效。
    聯絡電郵 / Contact Email: [email protected]
    若客人未收到書面確認，則視為仍在處理中；請盡快與我們聯繫以確認進度。
    補充說明(Additional Notes)
    所有時間之計算，以本公司收到完整書面申請之時間點為準。
  16. 客人與我們交流時需提供我們的訂單編號作為參考。若僅提供姓名或電話, 可能會因不準確而僅供參考, 我們不保證交流信息的準確性。
  17. 任何直接與供應商如航空公司, 酒店或其他聯繫取消預訂專案是無效的, 任何預訂取消或更改均須通過FIT TRAVEL 進行取消或更改。如果預訂的取消或更改沒有通過FIT TRAVEL 的業務顧問, 則將不獲任何退款。
  18. FIT TRAVEL 保留行程臨時更改及取消的解釋權, 由於臨時情況或變故, FIT TRAVEL 會盡力完成故有行程, 但也可能更改(如客人已參考行程, 不予退款), 取消行程內容及次序, 並可能介紹客人參加其他行程並需客人補差價。
  19. 行程如有更改, FIT TRAVEL 會馬上用客人提供的聯絡方式通知聯絡客人。但由於客人自身不及時查看手機, 電郵或提供錯誤的聯絡方式等原因沒有得到及時通知而造成錯過行程等損失均不將獲取消, 退款或賠償, 並與FIT TRAVEL 無涉。
  20. 不包含免費同行兒童的餐飲費。如果沒有座位, 免費兒童必須全程坐在同行成人的膝蓋上。
  21. 對於有建議導遊服務小費的行程, 小費不包括在團費中。如果導遊在服務過程中沒有不當, 客人需按照小費的額度要求付給導遊。
  22. 旅遊套餐中的船票, 門票等由於船票, 門票其自身原因無法提供服務, 如有退款, 最多以船票, 門票等官方正價的七折退回。
  23. 如果客人由於自己本身的原因提出更改或取消機票的請求, 需要與 FIT TRAVEL 書麵確認請求, 並需承擔以下費用及註義以下事項: * FIT TRAVEL 行政處理費用$70一位一程 * 票務中心行政處理費用大緻$20一位一程(以最後確認為準) * 航空公司罰金及補倉費(以航空公司最後確認為準) * 需要處理的時間以航空公司最後通知為準。 * 更改或取消機票請於出發日期前至少3個工作日與FIT TRAVEL取得聯繫, 若因作業時間不充足, 航空公司拒絕退票或改簽, FIT TRAVEL 概不負責。
  24. 如果由於航空公司或其他客觀原因需要更改或取消航班, FIT TRAVEL將有權請客人購買其他航班並且在需要時補交相應差價。如果客人要求取消預訂, 則按我們一般的退款條款處理。
  25. 客人在預訂機票後需當天核對姓名, 機票時間等等各項預訂的細節, 如有出入, 需馬上當天在FIT TRAVEL 的辦公時間內與FIT TRAVEL 聯繫並通知更改, 過期則按我們一般的退款條款處理。客人預訂澳洲境內機票則需在FIT TRAVEL 業務顧問輸入客人資料時作確認, 境內機票一旦確認, 如有任何改動則需則按我們一般的退款條款處理。
  26. 澳洲境內機票不包括行李, 出境機票有少部分不包括行李。客人需認真確認行李額度。
  27. FIT TRAVEL 所有單純機票的售賣服務隻停留在機票本身, 機票以外比如需要何種簽證, 如何辦理等等需客人自行確認及辦理。
  28. 在收到客人的付款後如果酒店被訂滿, FIT TRAVEL將有權提供另一替代的相同標準的酒店, 或與客人確認更改酒店級別並在需要時補交相應差價。
  29. 如果您預定瞭酒店, 您所支付的費用隻是住宿費用(如果有說明, 包括早餐)。退房時您還需要支付其他額外費用如餐飲費、電話費、付費電視計費等等。
  30. 客人及同行旅客必須遵守酒店所設立的所有規定。
  31. 房內人數(包括嬰兒和兒童)不得超過該房間在網站上規定的人數。如有違反, 您將被拒絕入住或被收取額外費用。
  32. 為瞭涵蓋您在居住期間的所有費用, 您在入住酒店時將需支付押金或以信用卡作為保證。
  33. 客人簽名或電郵回復同義或交付預訂款項任何一項都表示同義此預訂條款。
  34. 18歲以下兒童不建議單獨出發, 若達不到行程公司的年齡限製網上付款, 本公司將無法退款。
  35. 您(作為客人)委託(FIT TRAVEL)擔任您的代理人。FIT TRAVEL經您授權作為您的代理人, 這義味著您授權FIT TRAVEL代表您與服務和旅遊產品的供應商為您(作為客人)預訂和確認所有的旅遊行程、航班、酒店住宿。FIT TRAVEL不是您要求我們代表您預訂和確認的服務和旅遊產品的供應商。
  36. 您(作為客人)允許我們(FIT TRAVEL)保留差價(是購買價格減去我們可以與相關服務和產品供應商協商的金額的差價)作為傭金或服務費用。
  37. 如果取消, 我們將收取一定的費用, 此費用作如果預訂未被取消時我們傭金, 以及我們代表您預訂的相關服務和產品供應商處理取消工作的費用。
  38. 持有潛水證的潛水員(Cert Dive)可以深入且更長時間地進行深潛, 並且具有更大的彈性。需要出示有效的潛水牌(如PADI)和潛水日誌(LOG BOOK)。如果你已經有超過一年沒有潛水, 可能就不能以潛水證持有者的身份進行潛水.
  39. 由於政府對COVID-19的限製, 在2020年3月14日之後的預訂, 如旅行計劃被取消, 將不包含在FIT TRAVEL Australia 的“寬鬆政策之內”, 除非客人證明目前因COVID-19病倒。未涵蓋的與COVID-19相關的情況包括:運輸中斷和取消；旅行諮詢和限製；健康諮詢和隔離；修改適用法律；以及其他政府命令, 例如疏散命令, 邊界關閉和就地避難所。取消政策將會按照一般的條款處理。我們的寬鬆政策旨在保護我們的客戶免受預訂後出現的不可預見的情況的影響。在世界衛生組織宣布COVID-19為全球大流行之後, 由於COVID-19及其後果不再是不可預見的或無法預料的, ​​因此, 不再適用寬鬆政策。請在預訂時請仔細閱讀取消政策的條款和條件, 我們強烈建議所有客戶在進行預訂時認真考慮取消政策。客人也可以在預訂前檢查任何旅行保險政策是否為您取消旅行取消提供承保。
  40. 如果閣下付了行程的部分定金, 則:
    a, 如果出發日期, 行程價格及內容均跟我方網上符合, 客服同事會馬上確認 不作另行通知. 訂金此時不作任何退款. 並且客人需按時交付餘額。如未能按時交付餘額, 行程將自動取消並且定金不獲退款。
    b, 如果出發日期, 行程價格及內容跟我方網上不符合, 客服同事會向閣下提出所以替代方案, 如閣下不同意, 訂金可全退.
  41. 即時預訂條款 | Instant Booking Terms
    1. 預訂與確認
    所有即時預訂的行程產品，在您完成付款後，系統會立即進行預訂並自動確認。
    若您在查詢庫存並付款成功後發現該產品已售罄，我們會在辦公時間第一時間通知您，如果最終確定售罄，會按照一般行程產品售罄的處理流程辦理。
    2. 確認通知
    即時預訂一旦成功，我們會立即發送確認郵件，並附上預訂成功的票券。
    對於同一訂單中包含的非即時預訂行程產品，將依照一般預訂流程進行處理。
    3. 獨立性說明
    即時預訂的行程產品與其他即時預訂及非即時預訂的行程產品互不影響。
    換言之，即便您在同一訂單中包含其他即時預訂或非即時預訂的行程產品出現無位情況，或是另行下單的其他行程產品無位，只要該即時預訂的行程產品仍有餘位，我們都會為您確認預訂。
    預訂成功後，如需更改或取消，將依照一般行程產品的更改與取消流程處理。
  1. All prices are shown in AUD, including consumption tax and GST.
  2. The personal information provided by the guest at the time of booking must be accurate. Any incorrect or incomplete information may result in the order being cancelled, invalidated, or even if successfully booked, the guest may be unable to travel. Such orders are non-refundable.
  3. If you do not receive a confirmation email after booking, please contact us as soon as possible to confirm your booking status. Since we cannot know that you have not received the confirmation, we expect timely communication from you. If we do not receive timely communication, we will assume you have received the tickets and that their content matches what you intended to book. Therefore, any delays, inability to change successfully booked orders, inability to travel, or similar situations caused by your failure to communicate in time are non-refundable.
  4. Please make sure to arrive at the meeting point in advance before the itinerary or departure. If the traveler does not wait at the booked departure location and time or is late, it will be considered a voluntary waiver of the booking and no refund will be issued.
  5. As a common sense practice, guests should reconfirm the final time, content, and other details with the tour provider at least one working day before departure, and on the day of departure, arrive at the departure point at least 2 hours earlier than the scheduled departure time (buffer time may be increased depending on the tour) to avoid changes caused by traffic, last-minute adjustments, or other reasons.
  6. FIT TRAVEL will only start booking after receiving the guest's related payment. Guests must arrange payment time and method as soon as possible to allow FIT TRAVEL to make early bookings and arrangements without missing opportunities.
  7. Guests are requested to carefully check the itinerary details and ensure all booked products are correct. FIT TRAVEL does not bear any costs or losses caused by your own negligence.
  8. It is recommended that travelers purchase travel insurance. For any situations caused by the travelers themselves, irresistible natural factors, or other unforeseen events, the itinerary will not be cancelled, refunded, or compensated, and FIT TRAVEL is not responsible.
  9. Travel service providers have the right to request guests they consider unreasonable or harmful to other travelers to leave the activity and bear no responsibility. Guests and accompanying travelers are responsible for all damage and losses caused by themselves and accompanying travelers.
  10. For itineraries involving self-transferred flights, ferries, buses, etc., guests need to prepare and study transfer procedures in advance and manage their time. Missing transfers and missing itineraries are not related to FIT TRAVEL.
  11. All transfer service durations represent travel time under normal driving conditions. If the travel time exceeds the estimated duration due to objective reasons, we are not responsible for losses caused by flight, train, or other transport delays. The time required to reach hotels and sightseeing locations is an approximate estimate; actual conditions depend on traffic.
  12. If the itinerary does not proceed as scheduled, the tour provider will notify the guest one week before departure for a full refund.
  13. For guests requiring a final refund, FIT TRAVEL will process the refund after the itinerary ends.
  14. For bookings paid by credit card, the handling fee is non-refundable.
  15. Cancellation & Change
    1, Packages including flights and accommodations
    After placing an order with FIT TRAVEL and successful payment, cancellations or arbitrary changes are not allowed; self-initiated cancellations or changes are non-refundable.
    2, Itineraries excluding flights and accommodations
    Cancellations or changes will be charged according to the following standards:
    14 days or more before departure (inclusive): handling fee of 25%-100% of total amount may apply.
    6-13 days before departure: handling fee of 75%-100% of total amount may apply.
    5 days or less before departure, no-show on the day, or withdrawal after itinerary starts: 100% of total amount charged, non-refundable.
    Note: FIT TRAVEL reserves the final interpretation and right to change.
    3, Application Process (How to request changes / cancellations / refunds)
    Please submit a written request (email) at least 3 working days before departure, and it must be confirmed in writing by our company to be valid.
    Contact Email: [email protected]
    If the guest does not receive written confirmation, it will be considered still in process; please contact us promptly to confirm the progress.
    Additional Notes
    All time calculations are based on the time our company receives the complete written application.
  16. Guests must provide our order number as a reference when communicating with us. If only name or phone number is provided, it may be inaccurate and only for reference; we do not guarantee the accuracy of the information exchanged.
  17. Any direct contact with suppliers such as airlines, hotels, or others to cancel bookings is invalid. All booking cancellations or changes must be done through FIT TRAVEL. If cancellations or changes are not processed through a FIT TRAVEL business consultant, no refund will be given.
  18. FIT TRAVEL reserves the right to temporarily change or cancel itineraries. Due to temporary situations or contingencies, FIT TRAVEL will make every effort to complete the original itinerary, but it may also change (no refund if the guest has referenced the itinerary), cancel itinerary content or order, and may introduce the guest to other itineraries with additional cost payable by the guest.
  19. If the itinerary is changed, FIT TRAVEL will immediately notify the guest via the provided contact method. However, if the guest does not check their phone, email, or provides incorrect contact information, any loss caused by missing the itinerary will not be refunded or compensated and is not related to FIT TRAVEL.
  20. Meals for free accompanying children are not included. If there is no seat, free children must sit on the lap of accompanying adults throughout the journey.
  21. For itineraries with suggested tour guide tips, tips are not included in the tour price. If the guide performs appropriately, guests should pay the tips according to the suggested amount.
  22. Tickets such as ferry tickets or admission tickets in travel packages may not provide services due to reasons inherent to the tickets. If a refund is issued, it will be up to 70% of the official ticket price.
  23. If guests request changes or cancellations of flight tickets due to their own reasons, they need written confirmation from FIT TRAVEL and must bear the following costs and notes: * FIT TRAVEL administrative fee $70 per person per segment * Ticketing center administrative fee approximately $20 per person per segment (subject to final confirmation) * Airline penalties and rebooking fees (subject to final airline confirmation) * Processing time depends on the airline's final notice. * For changes or cancellations, contact FIT TRAVEL at least 3 working days before departure. If processing time is insufficient and the airline refuses refund or rebooking, FIT TRAVEL is not responsible.
  24. If flights need to be changed or cancelled due to airline or other objective reasons, FIT TRAVEL has the right to request the guest to purchase other flights and pay the difference if necessary. If the guest requests a cancellation, it will be processed according to our general refund policy.
  25. After booking a flight, guests must verify their name, flight time, and other booking details on the same day. If there is any discrepancy, contact FIT TRAVEL during office hours to request changes; otherwise, it will be handled according to our general refund policy. For domestic Australian flights, confirmation must be made when the FIT TRAVEL consultant enters guest information. Once confirmed, any changes will follow the general refund policy.
  26. Domestic Australian flights do not include luggage. Some outbound flights may not include luggage. Guests must carefully confirm baggage allowance.
  27. All FIT TRAVEL standalone flight sales services are limited to the ticket itself. Other requirements, such as visas and procedures, must be confirmed and handled by the guest themselves.
  28. If the hotel is fully booked after receiving the guest's payment, FIT TRAVEL has the right to provide another hotel of the same standard, or confirm with the guest to change the hotel level and pay the difference if necessary.
  29. If you book a hotel, the fee paid is only for accommodation (including breakfast if stated). At checkout, you may need to pay additional charges such as meals, phone calls, pay TV, etc.
  30. Guests and accompanying travelers must comply with all hotel regulations.
  31. The number of people in the room (including infants and children) must not exceed the capacity specified on the website. If violated, you may be denied check-in or charged extra fees.
  32. To cover all costs during your stay, you will need to pay a deposit or use a credit card as a guarantee upon check-in.
  33. The guest's signature, email response, or payment of booking fees indicates acceptance of these booking terms.
  34. Children under 18 are not recommended to travel alone. If they do not meet the age requirements for online payment set by the itinerary company, no refund can be given.
  35. You (as the guest) authorize FIT TRAVEL to act as your agent. By authorizing FIT TRAVEL as your agent, you authorize FIT TRAVEL to book and confirm all travel itineraries, flights, and hotel accommodations with service and travel product providers on your behalf. FIT TRAVEL is not the provider of the services or travel products you requested us to book and confirm on your behalf.
  36. You (as the guest) allow FIT TRAVEL to retain the price difference (purchase price minus the amount we can negotiate with relevant service and product providers) as commission or service fees.
  37. If cancelled, we will charge a certain fee, which serves as our commission if the booking is not cancelled, as well as for handling cancellations with relevant service and product providers booked on your behalf.
  38. Certified divers (Cert Dive) can dive deeper and longer, with greater flexibility. A valid diving certification (e.g., PADI) and dive log (LOG BOOK) must be presented. If you have not dived for more than a year, you may not be allowed to dive as a certified diver.
  39. Due to government COVID-19 restrictions, bookings made after March 14, 2020, if travel plans are cancelled, are not covered under FIT TRAVEL Australia's 'lenient policy' unless the guest can prove illness due to COVID-19. Uncovered COVID-19 related situations include: transportation interruptions and cancellations; travel advisories and restrictions; health consultations and quarantines; modifications to applicable laws; and other government orders, such as evacuation orders, border closures, and shelter-in-place mandates. Cancellation policies will be handled according to standard terms. Our lenient policy is designed to protect our clients from unforeseeable events after booking. After the WHO declared COVID-19 a global pandemic, COVID-19 and its consequences are no longer considered unforeseen or unpredictable; therefore, the lenient policy no longer applies. Please read the cancellation policy terms carefully when booking. We strongly recommend all clients carefully consider the cancellation policy before booking. Guests may also check any travel insurance policy coverage for trip cancellations before booking.
  40. If you have paid a partial deposit for the itinerary:
    a, If the departure date, itinerary price, and content match our website, customer service will confirm immediately without additional notice. The deposit is non-refundable at this time. Guests must pay the remaining balance on time. If the balance is not paid on time, the itinerary will be automatically cancelled and the deposit is non-refundable.
    b, If the departure date, itinerary price, and content do not match our website, customer service will propose alternative solutions. If you do not agree, the deposit can be fully refunded.
  41. Instant Booking Terms
    1. Booking and Confirmation
    For all instant booking itinerary products, the system will immediately book and automatically confirm once payment is completed.
    If you find that the product is sold out after checking availability and successful payment, we will notify you as soon as possible during office hours. If confirmed sold out, it will be handled according to the general sold-out procedure.
    2. Confirmation Notice
    Once instant booking is successful, we will immediately send a confirmation email with the booked tickets attached.
    For non-instant booking itinerary products included in the same order, they will be processed according to the general booking procedure.
    3. Independence Statement
    Instant booking products are independent of other instant booking and non-instant booking products.
    In other words, even if other instant booking or non-instant booking products in the same order are unavailable, or other products booked separately are unavailable, as long as the instant booking product still has available spots, we will confirm your booking.
    After the booking is confirmed, any changes or cancellations will follow the standard change and cancellation procedures for regular travel products.

Welcome to FIT Travel

FIT Travel 歡迎您

FIT Travel 欢迎您

Select Your Language

選擇您的語言

选择您的语言

Your language prefererence can be changed at any time in Settings.

您的語言之後還可以在賬戶設定里或者點擊上方的語言按鈕設定.

您的语言之后还可以在账户设定里或者点击上方的语言按钮设定.